Try-Before-You-Buy orders are delivered via UPS or Roadrunner (LTL company) depending on your order weight. UPS shipments will be left at your door, but in case of LTL delivery, you will need to be present to sign off for delivery.

Flooring projects orders are palletized and shipped via Roadrunner (LTL company). All products are in stock and will ship the next business day. For those clients that need delivery on a specific date and/or time, just ask and we can make it happen. You will need to be present to sign off for delivery.

Try-Before-You-Buy returns are free of charge and scheduled at the time of placing the project order at 1-844-2GETFLR(1-844-243-8357).

TheRightFloor offers a 30 day no hassle return policy on unopened and factory sealed cartons that are leftovers of the Flooring projects.

Allow flooring to acclimate in the installation area for 3 to 7 days depending on the moisture level. It is the installer’s responsibility to determine acceptability of the moisture level.

Following these maintenance tips will help you take care of your parquet floors to last a lifetime. Our timber surface layer is protected by 7 tough but flexible layers of sealer and lacquer. To keep your floor looking like the first day it was laid, follow the maintenance guidelines.

TheRightFloor offers you a Lifetime Structural Warranty and 25-year warranty on timber face wear layer.

It is EXTREMELY IMPORTANT that you read and understand this information completely prior to starting, since improper installation can void the warranties.